Privacy Policy

Last updated: September 22, 2025

Baltics.Padel operates this store and website, including all associated information, content, features, tools, products, and services, to provide you, the customer, with a carefully curated shopping experience (hereinafter – the Services). Baltics.Padel operates with Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase or other transaction using the Services, or otherwise contact us. If there are contradictions between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal data we collect or process

When we use the term "personal data," we mean information that identifies or can reasonably be linked to you or another person. Personal data does not include information collected anonymously or information that has been de-identified in such a way that it cannot identify you or reasonably be linked to you. Depending on how you use the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including derivatives of such personal data:

• Contact information including your first name, last name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction information, payment method, payment confirmation, and other payment information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to cart, add to wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Communications with us including information you provide when communicating with us, for example, by sending a request to customer service.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information about your interactions with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
• Automatically via the Services including from your device when you use our products or services or visit our websites, and by using cookies and similar technologies;
• From our service providers including when we engage such providers to enable certain technologies, and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

• To provide, personalize, and improve the services. We use your personal data to provide you with the Services, including fulfilling our contract with you, processing your payments, fulfilling orders, remembering your preferences and items of interest, sending messages related to your account, performing purchases, returns, exchanges, or other transactions, creating, managing, and otherwise administering your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as providing product recommendations related to your purchases. This may include using your personal data to better personalize and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and advertising messages via email, text messages, or mail, and displaying online advertisements for products or services to you on the Services or other websites, including advertisements based on previously purchased or added-to-cart items and other activity on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, ensure a secure payment and shopping experience, detect, investigate, or respond to potentially fraudulent, unauthorized, unsafe, or malicious activity, and ensure the security of the public and our services. If you choose to use the Services and register an account, you assume responsibility for the security of your account data. We strongly recommend that you do not share your username, password, or other access details with others.
• Communication with you. We use your personal data to provide customer service, respond to your inquiries, provide effective services, and maintain a business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to pursue or participate in civil claims, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How we disclose your personal data

Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes and in accordance with this Privacy Policy. Such circumstances may arise:

• With Shopify, vendors, and other third parties who provide services on our behalf (e.g., performing IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping activities).
• With business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising on third-party services, based on your online activity with various merchants and across various websites. Our business and marketing partners will use your information in accordance with their privacy notices. Depending on your place of residence, you may have the right to instruct us not to share information about you to display targeted advertisements and marketing messages based on your online activity with various merchants and across various websites.
• When you instruct, request, or otherwise consent to our disclosure of certain information to third parties, for example, to have products shipped to you or by using social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In the event of business transactions, such as a merger or bankruptcy, to comply with all applicable legal obligations (including to respond to subpoenas, search warrants, and similar demands), to enforce all applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are provided on the Shopify platform, which collects and processes personal data about your access to and use of the Services to provide and improve the Services to you. The information you provide to the Services will be transmitted to and shared with Shopify, as well as with third parties, who may be located in countries other than your place of residence, for the purpose of providing and improving the Services to you. In addition, to protect, develop, and improve our business, we use certain enhanced features of Shopify that involve data and information obtained when you interact with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal data collected about your interaction with our store, other merchants, and Shopify. In such circumstances, Shopify is responsible for the processing of your personal data, including responding to your requests to exercise your rights related to the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, please refer to the Shopify User Privacy Policy. Depending on where you live, you may exercise certain rights related to your personal data here Shopify Privacy Portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. When using links to websites with which we are not affiliated or which we do not control, you should review their privacy and security policies and other terms. We do not guarantee or are responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information contained therein. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or relevant third-party platforms, not limited to our or third-party use. Including such links does not automatically indicate or imply that we endorse the content of such platforms or their owners or operators, unless otherwise stated in the Services.

Children's data

The Services are not intended for use by children, and we do not knowingly collect any personal data about children who have not reached the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal data, you may contact us using the contact information below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as these terms are defined in applicable laws) personal data of individuals under 16 years of age.

Your data security and retention

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee "perfect security." In addition, any information you send to us may become insecure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.

The retention period for your personal data depends on various factors, such as whether we need the information to manage your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights and choices

Depending on your place of residence, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may deny your request if permitted by law.

• Right to access data / know. You may have the right to request access to your personal data that we hold.
• Right to erase. You may have the right to request that we delete your personal data that we hold.
• Right to rectification. You may have the right to request that we correct inaccuracies in your personal data that we hold.
• Right to data portability. In certain circumstances and with certain exceptions, you may have the right to receive a copy of your personal data that we hold and to request that we transmit it to a third party.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, for example, about your account or orders placed.

You can exercise any of these rights where indicated in the Services, or by contacting us using the contact information below. To learn more about how Shopify uses your personal data and all your rights, including those related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. Before fulfilling your requests, we may need to verify your identity, as permitted or required by applicable law. Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may ask you to confirm your identity directly to us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have a complaint about how we handle your personal data, please contact us using the contact information below. Depending on your place of residence, you may have the right to appeal our decision by contacting us using the contact information below or by filing a complaint with your local data protection authority. If you are in the EEA, you can find a list of responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside of your country of residence.

If we transfer your personal data from the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or any other equivalent agreements concluded by the relevant UK competent authority, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please email us at support@balticspadel.com. In accordance with applicable data protection laws, we are the data controller of your personal data.