Purchase and returns policy

1. DEFINITION OF TERMS

1.1. Seller – MB Baltics Padel, a company established and operating in the Republic of Lithuania, legal entity code (307413410), registered address (Širvintų g. 67, LT-08215 Vilnius), Republic of Lithuania. Data about the company is stored in the Register of Legal Entities of the Republic of Lithuania. 

1.2. Buyer – a person who shops or uses the services of the Store.

1.3. Store – the online store “Baltics Padel”, available at https://balticspadel.com/.

1.4. Purchase-Sale Agreement – an agreement between the Buyer and the Seller regarding the purchase of goods, carried out in accordance with these Rules. 

1.5. Rules – these distance purchase-sale terms, which define the rights and obligations of the Buyer and the Seller, payment, delivery, return procedures, and other provisions related to the acquisition of goods.

2. GENERAL PROVISIONS

2.1. These Rules are a binding document that defines the rights and obligations of the Buyer and the Seller related to the purchase of goods in the Store. 

2.2. The Buyer can purchase goods and services in the Store only after confirming that they have read these Rules and agree to their terms. The Rules are considered accepted when the Buyer confirms the order. 

2.3. The Store's activities are carried out from the territory of the Republic of Lithuania. 

2.4. The Seller reserves the right to update the Rules. New versions of the Rules become effective upon their publication in the Store and apply only to orders placed after the amendment.

3. CONCLUSION OF THE PURCHASE-SALE AGREEMENT

3.1. These Rules form the basis for every purchase-sale agreement concluded in the Store. These Rules apply to each individual agreement.  

3.2. By placing an order electronically in the Store, the Buyer agrees to the terms of these Rules. 

3.3. The purchase-sale agreement comes into effect when the Buyer confirms the order and makes the payment. If the order is not paid for, the agreement is considered not concluded.

4. BUYER'S RIGHTS AND OBLIGATIONS

4.1. The Buyer has the right to:

4.1.1. Purchase goods in the Store, adhering to these Rules and the legal acts of the Republic of Lithuania.

4.1.2. Withdraw from the agreement within 14 days of receiving the goods, by notifying the Seller.

4.1.3. Contact the Seller regarding the repair, replacement, or return of defective goods. 

4.2. The Buyer undertakes to:

4.2.1. Pay for the goods and delivery service on time.

4.2.2. Inspect delivered goods and inform the Seller about any noticed defects.

4.2.3. Update their contact details if they change.

4.2.4. Comply with all applicable legal acts and the Store's requirements.

4.2.5. Pay for the return shipping costs if, according to legal acts, they are to be borne by the Buyer.

5. SELLER'S RIGHTS AND OBLIGATIONS

5.1. The Seller has the right to:

5.1.1. Change the Store's operations, address, prices, and terms, by notifying this in the Store. 

5.1.2. The Seller undertakes to respect the Buyer's privacy and ensure the security of personal data in accordance with the Privacy Policy and legal acts.

6. PRICES AND PAYMENT

6.1. All prices in the Store are indicated in euros, including VAT.

6.2. Goods are sold at the prices valid in the Store at that time. 

6.3. Delivery services are paid for separately, unless otherwise stated.

6.4.    Purchase documents for goods – order information, VAT invoices – are sent to the Buyer electronically. These electronic purchase documents are valid without the Seller's and/or Buyer's signature.

7. DELIVERY OF GOODS

7.1. Goods are delivered in Lithuania, Latvia, and Estonia. The Buyer sees the delivery price before payment. 

7.2. The delivery cost is added to the order amount and paid together.

7.3. The Buyer must provide a correct address and accept the goods. If delivery fails due to the Buyer's fault, an additional fee may be charged for re-delivery.

7.4. The Seller is released from liability for violating the delivery terms if the goods are not delivered or are delivered late due to the Buyer's fault or due to circumstances depending on the Buyer. 

8. QUALITY AND WARRANTY OF GOODS

8.1. The Seller strives to ensure that the product photos and descriptions provided in the Store accurately reflect their appearance and characteristics. 

8.2. Goods are subject to a statutory quality warranty, and certain goods may be subject to a commercial warranty specified in the description. 

8.3. The Buyer may apply for repair, replacement, or termination of the agreement for defective goods.

8.4. Before returning or exchanging defective goods, as well as in cases where quality goods are returned not due to withdrawal from the agreement, the Buyer (consumer) contacts the Seller by email ( support@balticspadel.com ) and agrees on the terms of return or exchange of goods.

9. RIGHT OF WITHDRAWAL AND RETURN

9.1. The Buyer may withdraw from the agreement and return the goods within 14 days of receipt, by notifying the Seller in writing. 

9.2. The Buyer is responsible for the costs of returning the goods, unless the Seller states otherwise. 

9.3. Money for the goods will be refunded within 14 days after receipt and inspection of the goods.

9.4. The Seller shall not be deemed to have violated the terms of refund if he cannot transfer the money due to the Buyer's fault (delay in returning the goods, inaccurate data, etc.).
9.5. In any case of return, the Seller is not obliged to compensate the Buyer for additional costs incurred because the Buyer chose a different, more expensive method of standard goods delivery than that offered by the Seller.

9.6. When returning goods of proper quality, the following conditions must be met:
9.6.1. the returned item must be in its original or another type of undamaged packaging;
9.6.2. the item must not be damaged by the Buyer;
9.6.3. the item must be unused, not have lost its commercial appearance (undamaged labels, unremoved protective films, etc.);
9.6.4. the returned item must be of the same completeness as it was received by the Buyer;

9.6.5. the returned item shows no signs of use (e.g., the protective grip film was not removed from the racket, no overgrip was applied);
9.6.6. when returning the item, it is necessary to provide the VAT invoice confirming its purchase;

9.7. The Buyer cannot return goods for which the possibility of return is not provided for by the legal acts of the Republic of Lithuania.
9.8.  Goods returned due to quality defects may be returned used and within 365 calendar days from the date of receipt of the goods (e.g., a crack inside the racket, not outside; a torn sole of a shoe, etc.). After this period, goods will not be accepted for return, unless the Seller decides otherwise.

9.9. Goods returned not due to quality defects must be returned within 14 calendar days from the date of receipt of the goods. After this period, goods will not be accepted for return, unless the Seller decides otherwise.

9.10. The Seller has the right to refuse to accept the returned item or demand compensation if the item is returned with signs of use or wear that were not necessary to determine the nature, characteristics, or functionality of the item.

9.11. The Buyer is responsible for ensuring that the returned item is properly packaged to protect it from damage during transport. If the item is returned improperly packaged and suffers damage as a result, the Seller has the right not to accept the item or to reduce the refunded amount, taking into account the decrease in the item's value.

9.12. The Seller reserves the right to limit the possibility of returning goods to Buyers who abuse the return policy (e.g., return more than 50% of all purchases within the last 6 months). Orders from such Buyers may be canceled if the Seller believes that the Buyer's behavior does not comply with fair use of the return policy.

10. DISCOUNTS AND PROMOTIONS

10.1. The Seller may apply discounts and carry out promotions. 

10.2. The Seller has the right to change the terms of promotions or terminate them, by notifying this in the Store.

10.3.    When the Buyer purchases an item for which the Seller grants a certain discount or gift, and the Buyer uses the right to return the item, only the amount actually paid by the Buyer for the item is refunded. 

11. LIABILITY

11.1. The Buyer is responsible for the accuracy of the data provided. 

11.2. The Seller is not liable for losses incurred due to the Buyer's non-compliance with these Rules. 

11.3. The Buyer is responsible for transferring Registration data to third parties. If a third party uses the services provided by the Store or purchases goods or services by logging into the Store using the Buyer's login details, the Seller considers this person to be the Buyer and all related obligations fall to the Buyer. 
11.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their obligations, did not familiarize themselves with the Rules and/or the Purchase-Sale Agreement, even though such an opportunity was provided to them.
11.5. In the event that damage is caused to a Buyer who is a consumer due to unlawful actions of the Seller, the Seller undertakes to compensate for all losses incurred by such Buyer. If damage is caused to a Buyer who is not considered a consumer due to unlawful actions of the Seller, the Seller undertakes to compensate only for the direct losses incurred by such Buyer.

11.6. The Seller is not liable for non-delivery or delay of goods if this occurred due to circumstances beyond his control (force majeure).

12. PROVISION OF INFORMATION

12.1. The Seller sends information to the Buyer to the email address provided by the Buyer. It is considered that the information reaches the Buyer within 3 hours of its dispatch.

12.2.    The Seller is not responsible for any disruptions in internet connection or email service provider networks that result in the Buyer not receiving emails from the Seller.

12.3. The Buyer sends notifications and inquiries to the Seller by email at support@balticspadel.com.

13. FINAL PROVISIONS

13.1. The Rules and Purchase-Sale Agreements are governed by the laws of the Republic of Lithuania. 

13.2. All disputes are resolved through negotiations, and failing agreement, in accordance with the laws of the Republic of Lithuania. 

13.3. The Buyer may submit a complaint to the State Consumer Rights Protection Authority or on the Online Dispute Resolution platform.